These Terms and Conditions govern your use of the Elite Coldrooms website and, where applicable, enquiries and quotations relating to our services.
By using elitecoldrooms.co.uk, you agree to these Terms and Conditions.
About Elite Coldrooms
Elite Coldrooms provides cold room, commercial refrigeration, walk-in fridge, cellar cooling and related refrigeration services.
References to "Elite Coldrooms", "we", "us" and "our" in these Terms and Conditions refer to Elite Coldrooms.
References to "you" and "your" refer to anyone using our website, making an enquiry or requesting a quotation.
Using Our Website
You may use elitecoldrooms.co.uk for lawful purposes and to obtain information about our services.
You must not use the website:
for any unlawful or fraudulent purpose;
to transmit viruses, malware or other harmful material;
to attempt to gain unauthorised access to the website, server or associated systems;
to interfere with the operation or security of the website;
to collect information about other users without permission; or
in any way that could damage Elite Coldrooms, our website or another person.
We may restrict or prevent access to the website if we reasonably believe it is being misused.
Website Information
We take reasonable care to ensure information published on our website is accurate and up to date.
However, information about products, services, specifications, availability, prices and technical requirements may change.
Website content provides general information only. It does not constitute a binding quotation, technical specification, professional recommendation or contractual commitment unless we expressly confirm this separately.
Cold room and refrigeration requirements vary between properties and applications. A suitable system may depend on factors including room dimensions, insulation, ambient temperature, required operating temperature, product load, ventilation, electrical supply and intended use.
We may therefore need further information or a site assessment before recommending equipment or providing a final quotation.
Enquiries
Submitting an enquiry through our website does not create a contract between you and Elite Coldrooms.
We may contact you using the information you provide to discuss your requirements, request additional information, arrange an assessment or provide a quotation.
You are responsible for ensuring the information you provide is accurate and complete because inaccurate information may affect our recommendations, quotations or ability to provide services.
Quotations
Any quotation we provide will be based on the information available to us at the time.
A quotation may be subject to further assessment, site conditions, equipment availability and confirmation of your requirements.
Unless expressly stated otherwise, a quotation does not constitute acceptance of an order.
Where a separate quotation, order confirmation, contract or set of project-specific terms is issued, those terms may contain additional conditions relating to the work.
If project-specific terms conflict with these general website Terms and Conditions, the project-specific terms will apply to the relevant work to the extent of that conflict.
Prices
Prices displayed or discussed before a formal quotation are indicative unless expressly confirmed otherwise.
The final price may depend on factors including equipment specifications, installation requirements, site access, electrical requirements, pipework, materials, delivery, labour and other work required to complete the project.
Any applicable taxes or additional charges will be dealt with as stated in the relevant quotation or agreement.
Site Surveys and Assessments
Some projects may require a site survey or assessment before we can confirm suitability, specifications or final pricing.
You must provide reasonable access to relevant areas and tell us about known conditions that could affect the proposed work.
These may include restricted access, structural issues, asbestos, hazardous materials, electrical limitations, drainage requirements or other site-specific risks.
A quotation may need to be revised if previously undisclosed conditions affect the scope, cost or safety of the work.
Installation and Services
Where Elite Coldrooms agrees to provide installation, maintenance, repair or other services, the scope of the work will be determined by the applicable quotation, order confirmation or other agreement.
We will take reasonable care when carrying out our services.
You are responsible for ensuring that we have reasonable access to the premises and any areas necessary to perform the agreed work.
Delays may occur where access is unavailable, required preparatory work has not been completed or circumstances outside our reasonable control prevent work from proceeding as planned.
Customer Responsibilities
Where relevant to the services being provided, you are responsible for:
providing accurate information about your requirements;
providing safe and reasonable access to the premises;
ensuring relevant areas are clear and accessible;
informing us about known hazards or restrictions;
obtaining permissions or approvals that are your responsibility;
ensuring suitable utilities and services are available where required; and
following operating and maintenance instructions provided with installed equipment.
Failure to meet these responsibilities may cause delays, additional costs or changes to the proposed work.
Equipment and Specifications
Product images, illustrations, dimensions, descriptions and specifications shown on our website are provided for general information.
Actual products may differ slightly in appearance or specification because manufacturers may update equipment or components.
Where a particular specification is essential to your requirements, it should be confirmed as part of the quotation or order process.
We may propose equivalent or alternative equipment where appropriate, subject to any agreement required with the customer.
Availability
Products, components and services are subject to availability.
Lead times may vary because refrigeration equipment and components can depend on manufacturer stock, suppliers, transport and other factors outside our direct control.
Any delivery or installation dates provided before confirmation should be treated as estimates unless expressly agreed otherwise.
Delays Outside Our Control
We will not be responsible for delays or failures caused by events outside our reasonable control.
These may include severe weather, transport disruption, supplier delays, equipment shortages, utility failures, industrial action, government restrictions, fire, flooding, emergencies or other circumstances that we could not reasonably prevent.
Where such an event affects an agreed service, we will take reasonable steps to minimise disruption.
Warranties
Equipment supplied or installed may be covered by manufacturer warranties.
The scope and duration of any warranty will depend on the relevant equipment, manufacturer and terms applying to the particular project.
Warranty protection may be affected by misuse, accidental damage, unauthorised modification, inadequate maintenance or failure to follow manufacturer instructions.
Nothing in these Terms and Conditions excludes any rights or remedies that cannot lawfully be excluded.
Maintenance and Repairs
Refrigeration equipment requires appropriate use and maintenance to operate effectively.
Where we provide maintenance or repair services, we will take reasonable care when diagnosing and addressing reported problems.
A repair cannot guarantee that unrelated components will not subsequently fail.
Additional faults may also become apparent after inspection or once repair work begins. Where additional work is required, we may discuss this with you before proceeding where appropriate.
Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.
To the extent permitted by law, Elite Coldrooms will not be responsible for indirect or consequential losses arising solely from use of our website.
We are not responsible for losses caused by inaccurate information supplied to us, misuse of equipment, unauthorised alterations, failure to follow operating instructions or work carried out by third parties outside our control.
Any liability relating to contracted services will also be subject to the terms agreed for the particular project.
Business Customers
Where services are supplied to a business, Elite Coldrooms will not be responsible for loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of contracts, loss of goodwill or other indirect or consequential commercial losses to the extent permitted by law.
Businesses are responsible for maintaining appropriate insurance and contingency arrangements for their operations.
Consumer Rights
If you are purchasing services as an individual acting wholly or mainly outside your trade, business, craft or profession, you may have statutory consumer rights.
Nothing in these Terms and Conditions is intended to restrict rights provided to consumers by law.
Where consumer protection legislation gives you rights that cannot legally be excluded or restricted, those rights will continue to apply.
Intellectual Property
Unless otherwise stated, the content of elitecoldrooms.co.uk belongs to Elite Coldrooms or is used with appropriate permission.
This includes website text, branding, graphics, photographs, layouts and other original material.
You may view and print website content for your own legitimate personal or business use.
You must not reproduce, republish, distribute, sell or commercially exploit substantial parts of our website content without permission.
Third-Party Links
Our website may contain links to websites operated by third parties.
These links may be provided for convenience or additional information.
Elite Coldrooms does not control third-party websites and is not responsible for their availability, accuracy, security, content or practices.
Visiting a third-party website is at your own discretion and subject to that website's terms and policies.
Privacy and Personal Information
We process personal information in accordance with our Privacy Policy and applicable UK data protection law.
Our Privacy Policy explains what personal information we collect, why we collect it, how we use it and the rights available to individuals.
Website Availability
We aim to keep our website accessible and operating correctly, but we do not guarantee uninterrupted availability.
We may temporarily suspend, restrict or change parts of the website for maintenance, security, technical or operational reasons.
We are not responsible for losses arising solely from temporary website unavailability where this is outside our reasonable control.
Changes to Our Website
We may change, remove or update website content, services and functionality at any time.
We are not obliged to keep information that has become outdated on the website where it has been replaced or removed.
Changes to These Terms and Conditions
We may update these Terms and Conditions when our website, services, business practices or legal requirements change.
The latest version will be published on elitecoldrooms.co.uk with an updated revision date.
Your continued use of the website following an update will be subject to the version in force at that time.
Changes to these website Terms and Conditions will not retrospectively alter the terms of an existing contract unless agreed or permitted by law.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.
No Waiver
If Elite Coldrooms does not immediately enforce a provision of these Terms and Conditions, this does not mean that we have waived our right to enforce it later.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute relating to these Terms and Conditions will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights available to consumers under applicable law.
Contact Elite Coldrooms
If you have a question about these Terms and Conditions, an enquiry, quotation or our services, please contact Elite Coldrooms through elitecoldrooms.co.uk.